Brompton Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Brompton Removals provides removal, transport, storage-related support where agreed, and associated handling services to residential and business customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. In these conditions, references to we, us, and our mean Brompton Removals, and references to you and your mean the customer or the person making the booking on the customer’s behalf.
These terms apply to all removal services supplied by Brompton Removals unless we have agreed otherwise in writing. They are intended to create a fair and transparent framework for the booking, payment, performance, cancellation, and limitation of liability connected with our moving services. If any clause conflicts with mandatory UK law, the law shall prevail to the extent of that conflict, but the remaining terms will continue to apply.
A booking is accepted only when we confirm it in writing, by email, online confirmation, or another recorded method. Any quotation given before confirmation is an estimate based on the information you provide and may change if the scope of the work changes. It is your responsibility to ensure that all details supplied to us are accurate, complete, and kept up to date, including the collection and delivery addresses, access conditions, inventory size, parking restrictions, and any special handling needs.
Booking process begins when you request a quote and provide sufficient information for us to assess the move. We may ask questions about property size, number and type of items, fragile goods, dismantling requirements, and whether there are items requiring special lifting, wrapping, or disposal. The quotation may be based on an hourly rate, a fixed fee, or a combination of both, depending on the service type. If we agree a fixed price, it will usually assume that the details provided are correct and that the move is completed within the agreed scope.
Once you accept the quotation, we may require a deposit or pre-authorisation to reserve the date. The booking is not secured until any required deposit is received and our confirmation has been issued. You must review the booking confirmation carefully and tell us immediately if anything appears incorrect. We reserve the right to amend the quotation or decline to proceed if important information has been withheld or misrepresented. Any material change to the inventory, address, access, or timing may result in a revised charge.
For operational reasons, we may need to allocate a different vehicle, team, or time window than originally indicated. Where reasonably possible, we will notify you in advance. We will use reasonable care and skill in the planning and execution of the move, but we are not responsible for delays caused by factors outside our control, including traffic conditions, weather, road closures, third-party delays, or building access restrictions. You agree to ensure that there is suitable access for the vehicle and that the property is ready for loading at the scheduled time.
Payments are due in accordance with the terms set out in the booking confirmation or invoice. Unless stated otherwise, any deposit is non-refundable except where required by law or where we cancel the service without cause. Final payment must be made on completion of the service, or by the deadline specified in our invoice. We accept payment methods stated at the time of booking and may refuse to start or continue work if payment terms are not met.
You must pay all sums due in full without set-off, deduction, or counterclaim, unless a deduction is required by law. If additional charges arise due to waiting time, parking issues, extra labour, additional mileage, changes to the service, or unanticipated access problems, we may invoice those amounts separately or collect them at the time of completion. If you dispute an invoice, you must notify us promptly and provide details of the issue so that it can be reviewed in good faith.
Any overdue amount may attract interest and reasonable recovery costs to the extent permitted by applicable law. We may suspend or cancel future services if an account remains unpaid. Where a card payment is reversed, declined, or later charged back without valid reason, you will remain responsible for the underlying debt and any associated bank charges or administrative costs incurred as a result.
Cancellations and rescheduling must be requested as soon as possible. If you cancel a booking after confirmation, we may retain the deposit and/or charge a cancellation fee that reflects reasonable losses, including administration time and reserved capacity. The amount retained or charged will depend on how much notice is given and whether we have already committed labour, vehicles, or third-party resources to your move. We will act reasonably and in line with consumer law.
If you wish to reschedule, we will try to accommodate a new date subject to availability. A rescheduled move may be treated as a new booking, and revised prices may apply. We may cancel or postpone a service if there are circumstances that make performance unsafe, unlawful, or impracticable, including severe weather, vehicle breakdown, staff illness, inability to gain access, or any risk to property or people. In such cases, we will seek a reasonable alternative date or refund any amounts due in accordance with law.
You agree that failure to be present, failure to provide access, or failure to make the property ready at the agreed time may be treated as a late cancellation or wasted journey. In those circumstances, we may charge for time lost, waiting time, or reasonable call-out costs. If items cannot be moved because they are prohibited, unsafe, excessively heavy, inadequately packed, or not described to us in advance, we may decline to transport them without liability.
Liability is limited to the extent permitted by law. We will use reasonable care and skill when handling your belongings, but moving and transport involve inherent risks. We are not liable for loss or damage caused by events outside our reasonable control, including hidden defects in items, pre-existing wear, inadequate packaging, unstable construction, or damage resulting from poor instruction. Where you pack your own goods, we are not responsible for damage to contents caused by insufficient packing, unless the damage is directly caused by our negligence.
Our liability for loss or damage to items that we have handled may be capped at the lower of the item’s market value or any limit expressly agreed in writing, except where such limitation is not permitted by law. If you require cover above our standard liability position, you should ask about additional insurance or declared-value arrangements before the move. You are responsible for ensuring that valuables, cash, jewellery, important documents, and irreplaceable items are either carried personally or declared to us in advance.
We are not liable for indirect, consequential, or purely financial losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any claim must be made as soon as reasonably possible and, in any event, within a reasonable time after delivery or discovery of the issue.
Customer obligations are an important part of the service relationship. You must ensure that all goods are owned by you or that you have permission to arrange their removal. You must provide an accurate inventory and disclose any items that are fragile, valuable, hazardous, or unusually bulky. You should empty fridges and freezers, secure drawers and doors, disconnect appliances where safe to do so, and ensure that pets and children are kept clear of the working area. If dismantling or reassembly is requested, we will do so only where reasonably practicable and safe.
You must also ensure that all items handed to us are lawful to transport and do not contain prohibited or dangerous materials. This includes, without limitation, gas cylinders, explosives, firearms, corrosive substances, asbestos, contaminated waste, and any other hazardous item regulated by law unless we have expressly agreed otherwise and are legally permitted to carry it. If such items are concealed among your goods and are discovered after loading has begun, we may stop work immediately and charge for the service already performed.
Waste regulations apply where any item is to be discarded, taken to recycling, or treated as waste rather than as a possession being moved. We will only remove waste where this has been specifically agreed and where the waste can be handled lawfully. You remain responsible for declaring whether an item is rubbish, recyclable, reusable, or subject to special disposal requirements. We may refuse waste that cannot be accepted lawfully or safely.
Waste handling will be carried out in accordance with applicable environmental and waste management laws, including the duty to prevent unlawful disposal and fly-tipping. Where we collect waste on your behalf, you warrant that you have the right to request its removal and that the waste description you provide is accurate. We may require additional information about origin, type, and quantity of waste before accepting it. Any charges quoted for disposal may exclude third-party facility fees unless expressly stated.
We may transfer waste only to authorised facilities or licensed third parties where required. We are not obliged to remove items that are contaminated, unsafe, or misdescribed. If waste is mixed with reusable items or household goods, we may separate it where possible and charge reasonably for the additional time required. You acknowledge that if you fail to provide accurate waste information, you may be liable for extra costs, delays, or losses arising from incorrect classification.
Where the move involves clearance of unwanted items, you should retain evidence of ownership or disposal instructions where appropriate. We may ask for written confirmation before removing waste from premises, especially if the ownership of items is unclear. Nothing in these terms transfers to us responsibility for waste produced by third parties unless we have expressly accepted that responsibility in writing and in compliance with all relevant regulations.
Insurance and risk should be considered before the moving date. Unless otherwise agreed, risk in goods passes in accordance with the legal position applicable to the service and the point at which items are collected, loaded, carried, or delivered. You are encouraged to maintain suitable household or business insurance for your possessions during transit and loading. We may rely on exclusion or limitation clauses to the extent permitted by law, but those clauses do not reduce any mandatory statutory rights you may have as a consumer.
If you suffer loss or damage and wish to make a claim, you must notify us promptly and provide reasonable evidence, including photographs where possible, a description of the incident, and supporting documents such as repair estimates or proof of value. We may ask to inspect the item before any repair or disposal takes place. Failure to allow us a reasonable opportunity to inspect the goods may affect your claim if it prejudices our ability to assess the issue.
If we arrange subcontractors or third parties in connection with the service, we will use reasonable care in selecting them, but we are not liable for their acts or omissions where they are independent providers acting outside our direct control, unless liability cannot be excluded by law. We may assign or subcontract some or all of the service, provided that this does not materially reduce the standard of care owed to you under these terms.
Governing law and jurisdiction are governed by the laws of England and Wales unless mandatory rules of another part of the UK apply to your contract. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from mandatory local consumer protections that cannot be excluded by agreement. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law gives you the right to bring proceedings elsewhere.
These terms may be updated from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to that booking unless a change in law requires an immediate update. If any provision is found to be invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
General provisions include the following: any failure by us to enforce a right immediately does not waive that right; headings are for convenience only; and a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. By booking with Brompton Removals, you confirm that you have authority to accept these terms on behalf of all persons concerned with the move and that you agree to comply with them in full.